General Service Information
24/7 Service: Our technicians are available 24 hour a day, 7 days a week to assist you in any service- related need. Whether it’s emergency breakdown service, troubleshooting and repair, or preventative maintenance, pacproinc® responds quickly, limiting your downtime and keeping your production on schedule.
Help Desk System: Our Help Desk System is designed to provide a central tracking point for all customer issues allowing efficient escalation to the correct department. Once your call has been assigned a case number, all of our customer service team members are able to provide the support required to address your specific issue.
Installation & Training: We offer complete installation and commissioning services for all our equipment solutions. In addition, our technicians provide classroom and hands-on training for your operations, maintenance, and sanitation personnel—in our facility or yours.
Rebuilding/Reconditioning: In addition to our emergency breakdown service, our highly skilled technicians specialize in rebuilding equipment used in portion control processing, including slicing, forming, interleaving, stacking and conveying machines.
Preventative Maintenance Contracts
The benefits of preventative maintenance are many: reduced down time, improved operational efficiency, maximized performance, and predictable maintenance costs. In addition, we are pleased to offer the following to our preventative maintenance customers:
- 5% discount on emergency service labor
- 5% discount on all parts purchased during a PM visit
- Fixed service rates during the life of the contract
- Unlimited phone support during business hours
- 24/7 access to on-call technicians
All preventative maintenance visits include staff training, operational review, production line optimization, software upgrades, maintenance log review to identify any recurring issues, and written reports detailing our findings and the actions required.
If you are interested in learning more about a pacproinc® preventative maintenance contract, please contact a member of our customer service department or your sales representative.
All pacproinc® equipment manuals include detailed drawings and bills of materials to assist in identifying and ordering spare parts. We also include recommended spare parts lists to help identify critical parts, further reducing potential downtime. Our parts department is available to help you identify and order any required parts quickly.
Our fully stocked parts department offers same-day shipment on all orders received by 3:00 p.m. eastern time.
Emergency shipment requests are available after 3:00 p.m. on weekdays, and during weekends and holidays, but these may be subject to additional courier, expediting, and handling fees.
After Hours Service/Support Phone