To Our Valued Customers:
Packaging Progressions, Inc. takes your business seriously. As processors and suppliers to the food industry, we understand that your continued operations are critical and we aim to provide you ongoing support so that you can continue to supply your customers during the course of this COVID-19 disruption. While we intend to continue all operations, we will focus on ensuring minimal or no disruption to the following areas which we know are critical to keeping you running.
Interleaving Materials: We have worked hard with our mills, extruders, and converters to ensure that you will not see a shortage of the interleaving materials that you buy from us. Craig Deppert has already reached out to your purchasing departments to ensure no disruption in supply and to communicate the sanitary nature by which our materials are manufactured, packaged and stored.
We have requested our mills, extruders, and converters to stock additional inventory of fast moving or long lead items. We have increased our local inventory to lessen any possible transportation delays. Finally, we have asked many of you to temporarily increase your local inventory and repurchase intervals. We’re confident that this multistage approach will reduce the likelihood of disruption.
Repair Parts: We understand that now, more than ever quick replenishment of parts and restoration of processing lines is paramount. We have worked closely with our component vendors, engineering staff, and technical support team to identify potential segments and geographies within the supply chain that could pose a risk and develop solutions to ensure that our customers remain running. To this end, we have increased critical stocking levels and identified potential drop-in replacement options for long lead or shortage prone items. In our effort to support our customer base during this time, we are available to go over your recommended spare parts list and current parts inventory to ensure you have what you need to maintain your production demands. Please contact our service department, if you would like them to review your RSP parts list.
Equipment Service: Like many of our customers, we have taken steps to reduce employee travel in an attempt to limit the spread of the virus and we are working hard to ensure that this restriction does not hinder our ability to provide technical support. Our technical service department remains dedicated to serving our customers and we are implementing and expanding the use of free phone support and remote access. In the event of an outage that cannot be restored remotely and in accordance with the customer’s revised visitor restrictions we will make every effort get technical service on-site as quickly as possible.
We thank you for your business and pledge our continued support as we work through these challenges together. As always if you have any questions or need service, parts, or materials information don’t hesitate to call our 24-hour service hotline at 610-489-8687.